Shin

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Activity overview

Latest activity by Shin
  • Shin created an article,

    When will I get refunded for the cancelled order?(Paypal)

    When will I get refunded for the cancelled order? I've checked my bank account since yesterday, and it doesn't show up anything yet. ---------------------------------------------------------------...

  • Shin created an article,

    I failed to complete my order.

    Maybe you tried to pay via Skrill. Sometimes other customers experience same issue. Please try to pay via Paypal. You don't need a Paypal account. You can pay with your credit card via Paypal. 

  • Shin created an article,

    I received an email about Delivery Failure.

    You received an e-mail that your order failed to be delivered? Maybe a postman has left a notice. Please find the notice. It includes information about post office to pick up your package.   You...

  • Shin created an article,

    I don't have a credit card.

    We accept Visa, Mastercard, American Express,  JCB and Paypal. KollectionK use Paypal and Skrill.com as payment gateway. And you can transfer money via Skrill.   There are many payment options ...

  • Shin created an article,

    What payment methods can I use to pay for my KollectionK order?

    We accept Visa, Mastercard, American Express,  JCB and Paypal. KollectionK use Paypal and Skrill.com as payment gateway. And you can transfer money via Skrill.   1) You can pay with your credi...

  • Shin created an article,

    What does "Fulfillment Status" mean?

    Fulfillment Status shows state of your order. 'Fulfilled' means that your order was shipped. 'Unfulfilled' means that your order has not been shipped.

  • Shin created an article,

    When will my order be shipped?

    Generally, it takes 1~2 business days to be shipped. If we have an issue about your order, we'll reach out to you.

  • Shin created an article,

    How can I check on the status of my order?

    After we send out your package, you'll receive an shipping confirmation email including tracking number. The email includes a tracking number and a link. Currently we use two courier companies. On...

  • Shin created an article,

    I want to change color of items I bought.

    If your order was not sent out, we could change it. Please contact us to support@kollectionk.com

  • Shin created an article,

    Could I cancel my order?

    Yes. If your order is not sent out, please email us to support@kollectionk.com We'll cancel your order.